Shipping policy

1. Delivery

1.1 Small item shipping

All smaller items such as lampshades, scatters, fabrics and footstools are delivered by Parcel Force

1.2 Large item shipping

Large item shipping includes all furniture such as sofas, armchairs, dining chairs and headboards. Once your order is ready for dispatch, one of our carrier partners will contact you directly to schedule a convenient delivery date. Our delivery service includes:

- Delivery to your room of choice (access permitting.)

- Unwrapping and removal of packaging, and

- For sofas the attachment of feet

Please note that we can only deliver to your home if someone is available to sign for this delivery. If they are under 18 years of age, the carrier drivers have the right to refuse to deliver.

1.3 Mixed item shipping

If your order contains both small and large items, they will be delivered separately, and you will receive a dispatch confirmation with further information regarding your delivery for each shipment. Only one delivery charge will be made (that of the larger item.)

2. Delivery Charges and Lead Times

2.1 We will confirm the expected delivery date on your order acknowledgement. The lead times are summarised in the schedule below and are subject to fabric availability.

2.2 Delivery charges are applicable and will be calculated on checkout. Delivery is available on all products in mainland England and Wales. The delivery charges and lead times are summarised in the schedule below.

            2.3 Schedule of delivery charges and lead times

Delivery Items	Delivery Lead Times *		Delivery
	Stock	Made-to-Order	Charges
Large Items	Working Days	Weeks	£
- Armchairs	-	8-10 Weeks	29.99
- Sofas	-	8-10 Weeks	49.99
- Dining Chairs (per pair)	-	8 Weeks	9.99
- Headboards	-	8-10 Weeks	19.99
Small Items
- Footstools	3-5 Working Days	8 Weeks	9.99
- Accessories
- Lampshades	-	5 Weeks	4.99
- Cushions	3-5 Working Days	6 Weeks	4.99
- Fabrics	3-5 Working Days	2 Weeks	4.99

* Subject to fabric availability

 

2.4 Small stocked items

We aim to deliver any small in-stock products within a week of order acknowledgement. For bespoke small items, we will usually deliver within a week of the items arriving in our warehouse.

2.5 Large made-to-order items

For bespoke items such as sofas, armchairs, dining chairs and headboards, which are manufactured specifically for your order, we will indicate the expected delivery date on your order acknowledgement. However we usually deliver large items within 12 working days of the items arriving in our warehouse and our carrier partner will drop you an email in advance of this so you can book a convenient delivery date.

2.6 Delivery days and times

We deliver large items Monday to Friday between 7.00am and 7.00pm, we will confirm morning or afternoon delivery 48 hours in advance by email. If the items you ordered are not in stock or the item is made-to-order we'll provide a delivery estimate when you place your order on the order acknowledgement.

 

3. Order Tracking

We'll send you a dispatch confirmation email once your order is on its way. 

3.1 Small item shipping

If you have ordered small items (lampshades, scatters, fabrics and footstools), you will receive a link to track your order. You can also check your tracking number on the Parcel Force's site directly:

[Track Your Parcel | Parcelforce Worldwide](https://www.parcelforce.com/track-trace)

3.2 Large item shipping

Large item orders (sofas, armchairs, dining chairs and headboards) are shipped with one of our carrier partners. You will not receive a tracking number, but you will get a dispatch confirmation email once your order is on its way. 

Our carrier partner will be in touch within five working days of this email to schedule your delivery date.