Terms of Sale

These terms of sale (“Terms”) set out the terms and conditions on which Wood Bros (Furniture) Limited, trading as All About Tweed, supply any of the products (“Product” or “Products”) listed on our website www.AllAboutTweed.co.uk (“our site” or “All About Tweed”) to you.

Please read these Terms of Sale carefully before ordering any Products from our site. These Terms of Sale tell you who we are, how we will provide Products to you, how you and we may end the contract, what to do if there is a problem and other important information. If you do not agree to these Terms of Sale, you must not order any Product through our site.

We may revise these Terms from time to time. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.


1. Information About Us

1.1 All About Tweed is a website owned and operated by Wood Bros (Furniture) Limited (“we”, “our”, “us”). We are registered in the U.K. under company number 493172. Our registered office is at 21-27 Lamb’s Conduit, London WC1N 3GS. Our VAT number is GB388 8509 85.

2. If You Are a Consumer

To place an Order through our Website, you must be both a consumer and over the age of 18. To purchase Products on behalf of a business, please contact our Customer Services team.

2.1 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your <local Citizens' Advice Bureau> or <Trading Standards office>. Nothing in these Terms will affect these legal rights.

3. Ordering Products

3.1 You can place orders for Products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be accepting these Terms and under an obligation to pay for the Products in that order if we accept your order.

3.2 All orders are subject to acceptance by us. We will send you a confirmation email after receiving your order and this will constitute acceptance by us. The contract between you and us will only be made when we send you this email. We will charge your chosen payment method after we accept your order. We will send a further email when your order has been dispatched.

3.3 We reserve the right to decline all or part of any Order for any reason. This might be because for example, the Products are not in stock or are no longer available or because of a pricing error on our Website. If we decline all or part of your Order, we will contact you with additional information and will not process your order. We will refund the full amount of your payment if you do not wish to order alternative Products from us or in the case of a pricing error, order the Products at the correct price.

3.4 If we do cancel your order, we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order.

3.5 Unfortunately we can’t stop an order once it has been dispatched by us. If you change your mind about your order after this point you can reject delivery or return the Products to us in accordance with the returns policy below at clause 10d.

3.6 Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.

3.7 You must keep the contact details we hold for you up to date so that we can contact you if necessary about your order or the delivery of the Products.

4. Images and Sizing of Products

4.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.

4.2 Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.


5. Availability of Products

5.1 All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after receiving your order if, for any reason, the Products you have ordered are not available or are subject to any delay.

5.2 If we are unable to supply you with a Product, for example, because the manufacturer is out of stock or because of an error in the price (see clauses 6.4 and 6.5 below) we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as possible.


6. Prices of Products

6.1 The price of any Product will be as quoted on our site, except in cases of obvious error.

6.2 The price of any Product may change from time to time, but changes will not affect any order we have accepted.

6.3 The price of a Product includes VAT (where it applies) but excludes any delivery costs, which where applicable will be added to the price of the Products and set out as part of the total amount due during the order process. To see the relevant delivery charges for a product, please refer to our <Delivery Page>.

6.4 Due to the large number of Products on our site, it is always possible that some of the Products listed on our site may be incorrectly priced, despite our reasonable efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.

6.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

7. How to Pay

7.1 We accept payment with the payment methods listed on our site. Payment for the Products and all applicable delivery charges is in full at the point of order. Upon receiving your order, we carry out a standard pre-authorisation check to ensure there are sufficient funds to fulfil the transaction.

7.2 By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.


8. Delivery

8.1 We offer a delivery service in accordance with the timescales shown against each product category listed on the <Delivery Page>.Please note that delivery timescales are estimates. You can find out more about our product delivery by reading the information on <Delivery Page> of our site.

8.2 Please note that we only deliver to addresses in mainland England and Wales.

8.3 Your estimated dispatch date will be as set out in a dispatch confirmation sent by email. Please refer to <Delivery Page> of our site to find out more about our dispatch and delivery process and how long after dispatch you should expect the Products to be delivered. Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacturer of the Product or our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.

8.4 Your delivery will be completed when we deliver the Products to the address you gave us. If no one is available at your address to take delivery, we will leave you a note with information about how to rearrange delivery. If you have not accepted delivery after three attempts by us, we may treat the contract as having been cancelled by you in accordance with the terms of clause 10 below.

9. Risk and Ownership

9.1 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

9.2 The Products will be your responsibility from the time that you (or a third party other than the carrier and indicated by you) take physical possession of the Products.


10. Cancellation, Returns and Refunds

10.1 We hope you will be pleased with everything you have bought from us, but if you are unhappy with your Products, under the Consumer Regulations 2013, you are entitled to cancel your contract, but only if you exercise this right no longer than 14 days after the day on which goods are received.

10.2 Cancellation, Returns and Refund Policies, which form part of these Terms and Conditions are as follows:

- < General Returns and Cancellations Policy (excluding Fabric)>

- < Fabric Returns and Cancellations Policy>

11. Product Guarantees

We undertake to make good manufacturing defects as detailed in our <Product Guarantee>. The Product Guarantee also details the cover plus the claims process.

Nothing in this clause 11 will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority <Trading Standards Department> or <Citizens' Advice Bureau>. We do not in any way exclude or limit our liability for loss or damage resulting from the negligence of the manufacturer or distributor of the Products.


12. Sales Promotions

12.1 From time to time, we may run sales promotions or offer other incentives (“Promotions”) to purchase particular Products from us.

12.2 The length of time any Promotion runs for, the conditions for qualifying for such Promotion and the Products which will be subject to such Promotion will be set out on our site.

12.3 If you place an order for Products in relation to any Promotion, the Promotion-specific terms and conditions set out in our site and the terms of sale set out in this document will apply. To the extent of any inconsistency, the Promotion-specific terms will prevail.

13. Your Information

13.1 We process information about you in accordance with our <Privacy Policy>.

14. Our Liability If You Are a Consumer

This clause 14 only applies if you are a consumer.

14.1 If we fail to comply with a contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract.

14.2 Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

14.3 The maximum loss or damage we will be responsible for under the Contract is limited to the price you have paid us for the Product to which the loss or damage you suffer relates.

14.4 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability imposed under the Consumer Rights Act 2015 that is not permitted to be excluded or restricted under section 31 of the Consumer Rights Act 2015; and (d) defective products under the Consumer Protection Act 1987; (e) any breach of the terms implied by section 12 to 15 of the Sale of Goods Act 1979.

14.5 This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau <www.adviceguide.org.uk> or <Trading Standards office>.

15. Events Outside Our Control

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation any actions, inactions or delays of our manufacturers and suppliers, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.


15.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you;

(b) we will take reasonable steps to prevent or minimise the failure or delay; and

(c) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

(d) in the event of failure to perform, we will refund you all amounts paid under the affected contract.


16. Resolving Disputes

16.1 If you have a dispute with us relating to our contract with you, in the first instance please contact us at customerservices@allabouttweed.co.uk and attempt to resolve the dispute with us informally. You can also write to us at: Customer Services Department at Marsh Lane, Ware, Hertfordshire SG12 9QH.

16.2 In the unlikely event that we are not able to resolve the dispute informally, please note that any Purchaser who feels that a complaint has not been dealt with in a satisfactory way, may contact the furniture trade’s arbitration scheme via The Furniture Ombudsman. We agree to comply with any conclusion reached thereby. The Furniture Ombudsman may be contacted at Fira International Ltd, Maxwell Road, Stevenage, Hertfordshire, SG1 2EW.


17. Each of These Terms Operates Independently

Each of the provisions of these Terms of Sale operates separately. If any court or any other relevant authority decides that any of these paragraphs are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.


18. Updating These Terms of Sale

We may modify or update these Terms of Sale from time to time for reasons including: (a) changes in how our business operates; (b) changes in the legal or regulatory requirements that we must comply with; or (c) changes in how we accept payment from you. However, any order of Products by you will be governed by the terms and conditions available on our site at the time you place the order.


19. Rights of Third Parties

Any Contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.


20. Transfer of Our Rights

We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you in writing if this happens, but this will not affect your rights or our obligations under the contract. We will use reasonable endeavours to tell you in writing in this happens.

21. Law and Jurisdiction

21.1 These Terms of Sale are governed by English law. This means that a contract for the purchase of Products made through our site and any dispute or claim arising out of or in connection with it will be governed by English law.

21.2 You can bring legal proceedings in respect of this contract in the English courts. However, if you are a resident of Scotland, you may also bring proceedings in Scotland and if you are a resident in Northern Ireland, you may also bring proceedings in Northern Ireland.

22. Communications Between Us

22.1 If you are a consumer:

(a) To cancel a Contract (set out in clause 10), you must contact us in writing by sending an e-mail to customerservices@allabouttweed.co.uk or

(b) If you have any queries about these Terms or any other reason, please contact us in writing at customerservices@allabouttweed.co.uk  we are here to help.

22.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.