Delivery Details

1. Delivery

1.1 Small item shipping

All smaller items such as lampshades, scatters and fabrics are delivered by Parcel Force

1.2 Medium Items

All medium items such as footstools, dining chairs and headboards are delivered via Evri and Parcel Force

1.3 Large Item - Occasional Chairs

All large items - Occasional Chairs are delivered via Evri

1.4 Large item - Armchairs and Sofas

Large item shipping includes all furniture such as armchairs and armchairs. Once your order is ready for dispatch, one of our carrier partners will contact you directly to schedule a convenient delivery date. Our delivery service includes:

- Delivery to your room of choice (access permitting.)

- Unwrapping and removal of packaging, and

- For sofas the attachment of feet

Please note that we can only deliver to your home if someone is available to sign for this delivery. If they are under 18 years of age, the carrier drivers have the right to refuse to deliver.

1.5 Mixed item shipping

If your order contains both small and large items, they may be delivered separately, and you will receive a dispatch confirmation with further information regarding your delivery for each shipment. Only one delivery charge will be made (that of the larger item.)

2. Delivery Charges and Lead Times

2.1 We will confirm the expected delivery date on your order acknowledgement. The lead times are summarised in the schedule below and are subject to fabric availability.

2.2 Delivery charges are applicable and will be calculated on checkout. Delivery is available on all products in mainland England and Wales as well as Scotland. The delivery charges and lead times are summarised in the schedule below.

            2.3 Schedule of delivery charges and lead times

England and Wales

Standard delivery prices for delivery to England and Wales.

Delivery Items

Delivery Lead Times *

Delivery

 

Stock

Made-to-Order

Charges

Large Items

Working Days

Weeks

£

- Occasional Chairs

-

8-10 Weeks

19.99

- Armchairs and Sofas

-

8-10 Weeks

39.99

Medium Items Working Days Weeks £

- Dining Chairs (per pair)

-

8-10 Weeks

9.99

- Footstools

3-5 Working Days

8-10 Weeks

9.99

- Headboards

-

8-10 Weeks

9.99

 

 

 

 

Small Items

 

 

 

- Accessories

 

 

 

  - Lampshades

-

5 Weeks

4.99

  - Cushions

3-5 Working Days

6 Weeks

4.99

- Fabrics

3-5 Working Days

2 Weeks

4.99

* Subject to fabric availability

Scotland Zone 1

Standard delivery prices for delivery to Scotland.

Delivery Items

Delivery Lead Times *

Delivery

 

Stock

Made-to-Order

Charges

Large Items

Working Days

Weeks

£

- Armchairs and Sofas

-

8-10 Weeks

69.99

- Occasional Chairs

-

8-10 Weeks

49.99

Medium Items Working Days Weeks £

- Dining Chairs

-

8-10 Weeks

9.99

- Footstools

3-5 Working Days

8-10 Weeks

9.99

- Headboards

-

8-10 Weeks

9.99

 

 

 

 

Small Items

 

 

 

- Accessories

 

 

 

  - Lampshades

-

5 Weeks

4.99

  - Cushions

3-5 Working Days

6 Weeks

4.99

- Fabrics

3-5 Working Days

2 Weeks

4.99

 

Scotland Zone 2

There are a limited number of postcodes in Scotland that are more costly to delivery to. As a consequence the delivery price is higher to these areas or in some cases we are unable to currently deliver to them. Delivery prices below.

  Delivery Price Do not Deliver
Large Items
Occasional Chairs

N/A

GY1-10, HS1-9, IM1-9, IM99 ,IV1-99, JE1-5 , KW1-17, PA1-78 ,ZE1-3 ,SY2-5

Armchairs and Sofas

N/A

GY1-10, HS1-9, IM1-9, IM99 ,IV1-99, JE1-5 , KW1-17, PA1-78 , PH1-50, ZE1-3 ,SY2-5

Medium Items
Dining Chairs, Footstools, Headboards

£14.99

AB31 ,AB33-38 ,AB45 ,AB52-56, FK17-21, HS1--9 ,IV1-99, KA27-28, KW1-17, PA20-80 ,PH1-7PH17-50

ZE1-3

 
Small Items
- Accessories (Lampshades, Cushions)
- Fabrics

£9.99

AB31 ,AB33-38 ,AB45 ,AB52-56, FK17-21, HS1--9, IV1-63, KA27-28, KW1-17, PA1-19 ,PH1-7, PH17-50, ZE1-3

N/A 

 

2.4 Small stocked and made-to-order items

We aim to deliver any small in-stock products within a week of order acknowledgement. For bespoke small items, we will usually deliver within a week of the items arriving in our warehouse.

2.5 Medium stocked and made-to-order items

We aim to deliver any medium in-stock products within a week of order acknowledgement. For bespoke medium items, we will usually deliver within a 12 working days of the items arriving in our warehouse and our carrier partner will drop you an email in advance of this so you can book a convenient delivery date.

2.6 Large made-to-order items

For bespoke items such as sofas, armchairs, dining chairs and headboards, which are manufactured specifically for your order, we will indicate the expected delivery date on your order acknowledgement. However we usually deliver large items within 12 working days of the items arriving in our warehouse and our carrier partner will drop you an email in advance of this so you can book a convenient delivery date.

2.7 Delivery days and times

We deliver large items Monday to Friday between 7.00am and 7.00pm, we will confirm morning or afternoon delivery 48 hours in advance by email. If the items you ordered are not in stock or the item is made-to-order we'll provide a delivery estimate when you place your order on the order acknowledgement. 

3. Order Tracking

We'll send you a dispatch confirmation email once your order is on its way. 

3.1 Small item shipping

If you have ordered small items (lampshades, scatters and fabrics), you will receive a link to track your order. You can also check your tracking number on the Parcel Force's site directly:

3.2 Medium item shipping

If you have ordered medium items (dining chairs, footstools or headboards), you will receive a link to track your order. You can also check your tracking number on:

Track Your Parcel | Parcelforce Worldwide

 Or

Evri Track Your Parcel

3.2 Large items - Occasional Chairs shipping

If you have ordered large occasional chairs, you will receive a link to track your order. You can also check your tracking number on:

Evri Track Your Parcel

3.3 Large items - Armchairs and Sofas shipping

Large item orders (sofas, armchairs) are shipped with one of our carrier partners. You will not receive a tracking number, but you will get a dispatch confirmation email once your order is on its way. 

Our carrier partner will be in touch within five working days of this email to schedule your delivery date.